• faq's •
HOW DO I BECOME A WHOLESALER/ DEALER?
For barbershops, salons or shops inquiries, contact email@example.com.
WHEN WILL I RECEIVE MY ORDER?
It may take between 4-14 business days to receive your order. Orders received after 1PM PST will be processed the next day. Once your order is shipped, you will receive an email with tracking information (available on all methods of shipping).
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide!
DO YOU ACCEPT INTERNATIONAL CREDIT CARDS?
We accept international credit card payments.
WHERE CAN I BUY KNUCKLEHEAD POMADE?
We are available in a number of different retailers across USA and BRAZIL. If you are in the US, ask at your local barbershop for KNUCKLEHEAD POMADE or you can purchase on our website.
CAN YOU USE MULTIPLE PROMOTIONAL CODES ON ONE
No, you can only use one promo code per order.
I'M HAVING TROUBLE CHECKING OUT. WHAT CAN I DO?
First please check to make sure that all required fields have been filled out.
If your transaction has been declined, credit card vendors may decline transactions for a variety of reasons due to automated systems that determine whether or not to accept a charge. If your card is declined, we recommend trying another card, if you have one, or contacting your credit card provider to find out more information.
ORDERS AND RETURNS
I ENTERED THE WRONG ADDRESS, WHAT DO I DO?
Email us at firstname.lastname@example.org immediately. We may be able to change the address for you if your order hasn't already been processed.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once you place an order online you will an email confirmation with your order number. You will receive another email when your order has been shipped. This will include your order tracking number. Track your shipment by clicking on the Track order link.
WHY WAS MY ORDER CANCELED?
Your order may have been cancelled if your financial institution did not allow the transaction to be completed or if the shipping address entered was invalid. To get more personalized information about cancellations please email us email@example.com.
HOW DO I RETURN OR EXCHANGE MY ORDER?
We are confident you will love your Knucklehead pomade products! So, if for any reason you are not satisfied with your purchase, You may return most new, unopened items within 30 days of delivery for a full refund of the original purchase date.
We will not cover the cost for return shipping.
Steps to Returning a Product:
1. Email us at firstname.lastname@example.org with a subject line "Return Order #XXXXX", and a brief description of why you wish to return the product. We will reply back with further instruction.
2. When sending your product back, please include a copy of your order confirmation email or your order number with your return. Returns can be sent to the following address:
ATTN: Knucklehead Pomade Combo Co
212 Outlook Point Dr.
To exchange your order please return your unwanted products using the method above and place a new order with your preferred items.